Submit Claim

Use member number or phone lookup, then record proof reference and preferred delivery channel.

No active campaigns

Activate a campaign before outlet staff can submit claims.

Lookup Tips

Keep the outlet flow fast and consistent for frontline teams.

  • Use the imported or internal member number whenever possible for the cleanest matching.
  • Customer mobile is the required transaction key and is always checked for duplicates before rewarding.
  • If InCard returns multiple cards for one mobile number, resubmit with the selected card number.
  • If the customer is not a member and the campaign has a fallback card configured, the operator must still capture the guest name, mobile, and email manually before rewarding.
  • Customer name, mobile, email, and proof image reference are stored on the claim as retailer lead data.
  • Proof image uploads require object storage configuration on the backend.
  • Duplicate prevention blocks repeat rewards for the same campaign by member or phone.
  • Approved claims instantly reserve voucher codes from the tenant pool.
  • Deliveries stay manual or simulated in Phase 1, but the audit trail is real.

Tenant has 7 member(s), 1 available voucher(s), and 0 live campaign(s).

Latest Claim Result

Review the most recent claim result and dispatch the reward if needed.

C2

0123213301KLCC Flagship

Rejected
Submitted23 Apr 2026, 7:58 pm
Preferred channelwhatsapp
Member0123213301
OutletKLCC Flagship
Lead mobile0123213301
Proof reference1
Proof imageOpen image • 108 KB

Claim rejected

InCard returned multiple card numbers for 0123213301. Ask the operator to choose one of: 8380040000005555, 8380040000002048, 8380042000000326, 8380042000009444, 8380042000009451, 8380040000005776, 8380040000002031, 8380042000000314, 8380040000200043, 8380040000000008, 8380048180000038, 8380040000200012, 8380042000000327, 8380042000000328, 8380042000000329, 8380042000000343, 8380040000200049, 8380040000005616 and resubmit with the selected card number.

Available InCard Cards

838004000000555583800400000020488380042000000326838004200000944483800420000094518380040000005776838004000000203183800420000003148380040000200043838004000000000883800481800000388380040000200012838004200000032783800420000003288380042000000329838004200000034383800400002000498380040000005616

Recent Claim History

Open a past claim result again or reprint the confirmation slip for customer handover.

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Approved
Submitted30 Apr 2026, 5:11 pm
Codes380040077765251201063559

C3

BEN TEYKLCC Flagship

Rejected
Submitted30 Apr 2026, 3:05 pm
CodesNone

C3

BEN TEYKLCC Flagship

Rejected
Submitted30 Apr 2026, 3:05 pm
CodesNone

C3

NEOH KEE PEOWKLCC Flagship

Approved
Submitted30 Apr 2026, 11:58 am
Codes380040078768251201063483

C3

DARREN TEEKLCC Flagship

Approved
Submitted29 Apr 2026, 9:51 pm
Codes380040013100251201003300

C3

JERRY TEEKLCC Flagship

Duplicate
Submitted29 Apr 2026, 9:23 pm
CodesNone

C3

JERRY TEEKLCC Flagship

Duplicate
Submitted29 Apr 2026, 9:18 pm
CodesNone

C3

JERRY TEEKLCC Flagship

Approved
Submitted24 Apr 2026, 12:05 am
Codes380040014102251201003242