Submit Claim

Use member number or phone lookup, then record proof reference and preferred delivery channel.

No active campaigns

Activate a campaign before outlet staff can submit claims.

Lookup Tips

Keep the outlet flow fast and consistent for frontline teams.

  • Use the imported or internal member number whenever possible for the cleanest matching.
  • Customer mobile is the required transaction key and is always checked for duplicates before rewarding.
  • If InCard returns multiple cards for one mobile number, resubmit with the selected card number.
  • If the customer is not a member and the campaign has a fallback card configured, the operator must still capture the guest name, mobile, and email manually before rewarding.
  • Customer name, mobile, email, and proof image reference are stored on the claim as retailer lead data.
  • Proof image uploads require object storage configuration on the backend.
  • Duplicate prevention blocks repeat rewards for the same campaign by member or phone.
  • Approved claims instantly reserve voucher codes from the tenant pool.
  • Deliveries stay manual or simulated in Phase 1, but the audit trail is real.

Tenant has 7 member(s), 1 available voucher(s), and 0 live campaign(s).

Latest Claim Result

Review the most recent claim result and dispatch the reward if needed.

C3

INCARD TESTINGKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
Preferred channelwhatsapp
MemberINCARD TESTING
OutletKLCC Flagship
Lead nameBEN TEY
Lead mobile60125081301
Proof imageOpen image • 5 KB

Fallback member card used

This claim was completed using the campaign fallback card for a non-member guest.

Duplicate claim blocked

Duplicate claim blocked. A previous claim was already logged on 30 Apr 2026, 5:11 pm (claim claim_d3142343).

Recover Previous Claim

C3 KLCC Flagship

Duplicate
Original claimclaim_d3142343
Submitted30 Apr 2026, 5:11 pm
Voucher codesNone
Delivery events0

Do not reward this customer again. Reopen the original claim below and resend or reprint the same reward if the customer did not receive it earlier.

Recent Claim History

Open a past claim result again or reprint the confirmation slip for customer handover.

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Duplicate
Submitted30 Apr 2026, 5:11 pm
CodesNone

C3

BEN TEYKLCC Flagship

Approved
Submitted30 Apr 2026, 5:11 pm
Codes380040077765251201063559

C3

BEN TEYKLCC Flagship

Rejected
Submitted30 Apr 2026, 3:05 pm
CodesNone

C3

BEN TEYKLCC Flagship

Rejected
Submitted30 Apr 2026, 3:05 pm
CodesNone

C3

NEOH KEE PEOWKLCC Flagship

Approved
Submitted30 Apr 2026, 11:58 am
Codes380040078768251201063483

C3

DARREN TEEKLCC Flagship

Approved
Submitted29 Apr 2026, 9:51 pm
Codes380040013100251201003300

C3

JERRY TEEKLCC Flagship

Duplicate
Submitted29 Apr 2026, 9:23 pm
CodesNone

C3

JERRY TEEKLCC Flagship

Duplicate
Submitted29 Apr 2026, 9:18 pm
CodesNone

C3

JERRY TEEKLCC Flagship

Approved
Submitted24 Apr 2026, 12:05 am
Codes380040014102251201003242