Active Workspace
Outlet Claim Flow
This mobile-friendly flow lets outlet staff verify members, block duplicate rewards, assign voucher codes, and trigger message or print delivery after approval.
Submit Claim
Use member number or phone lookup, then record proof reference and preferred delivery channel.
Activate a campaign before outlet staff can submit claims.
Lookup Tips
Keep the outlet flow fast and consistent for frontline teams.
- Use the imported or internal member number whenever possible for the cleanest matching.
- Customer mobile is the required transaction key and is always checked for duplicates before rewarding.
- If InCard returns multiple cards for one mobile number, resubmit with the selected card number.
- If the customer is not a member and the campaign has a fallback card configured, the operator must still capture the guest name, mobile, and email manually before rewarding.
- Customer name, mobile, email, and proof image reference are stored on the claim as retailer lead data.
- Proof image uploads require object storage configuration on the backend.
- Duplicate prevention blocks repeat rewards for the same campaign by member or phone.
- Approved claims instantly reserve voucher codes from the tenant pool.
- Deliveries stay manual or simulated in Phase 1, but the audit trail is real.
Tenant has 7 member(s), 1 available voucher(s), and 0 live campaign(s).
Latest Claim Result
Review the most recent claim result and dispatch the reward if needed.
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Assigned Voucher Codes
Reward Actions
Voucher QR Preview
Voucher QR
Delivery Events
Sent Voucher Codes
EMAIL QR Preview
Sent Voucher Codes
WHATSAPP QR Preview
Sent Voucher Codes
EMAIL QR Preview
Sent Voucher Codes
WHATSAPP QR Preview
SMS
Sent Voucher Codes
SMS QR Preview
SMS
Sent Voucher Codes
SMS QR Preview
SMS
Sent Voucher Codes
SMS QR Preview
Recent Claim History
Open a past claim result again or reprint the confirmation slip for customer handover.
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